Data protection policy

In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, we inform you that the information you provide in this form will be incorporated into a personal data file, the responsibility of MESENA 19 S.L. domiciled for commercial and administrative purposes in Calle Valgrande 25 Nave 8 - 28108 Alcobendas (Madrid), in order to check your purchase history, to contact you in case of incidents or need to communicate any available after-sales service, as well as to send you commercial information about our products related to the field of home furnishings and gift items. If you do not authorize the processing of your data with this latter purpose, please inform us. In this sense or if you wish to exercise your rights of access, rectification, cancellation and opposition, please send a written communication to TUCAN HOME, to the address indicated above, to the referred effects, attaching a copy of your National Identity Document or equivalent identification document. If you prefer to do it by other means, you can contact the Customer Service Department at 600.436.374 or by sending an email to:

My account

Download, correct and/or delete my personal information from this website


These General Conditions (hereinafter GENERAL CONDITIONS) are intended to regulate the conditions of use and use of the website which is owned by Mesena 19 SL - Registered in the Commercial Registry of Madrid: Deed No. 1993/450 , authorized before Notary Huerta Trolez, Antonio. Entry number 5765, journal 346, entry 684, volume 6141, page 36, entry 1 of section 8, Sheet M100178. (hereinafter TUCAN HOME), whose activity among others is the retail trade of articles for the house and garden, decoration and household goods. The mere use of the website, attributes the condition of Users (hereinafter "User"), who declares to know and accept without reservation or exception, all and each one of the GENERAL CONDITIONS that are exposed in this document. TUCAN HOME, reserves the right to unilaterally modify each and every one of the obligations set forth in these GENERAL CONDITIONS, without prior notice. It also reserves the ability to restructure, modify or delete any information service or content included in this website without prior notice.


The website is for public use and free of charge and any user can access the exposed information. TUCAN HOME, reserves some of the services offered to Registered Users by completing the corresponding User registration form that is available to any user. By registering the User, you agree to receive periodically a newsletter and exclusive promotions for registered customers to TUCAN HOME. Each Registered User may at any time access their right of cancellation, modification and express waiver to this newsletter by sending an email to the address or by letter to the company's postal address. The Registered User agrees to make a lawful use of the Access Codes, as well as not to make them available to third parties. And it undertakes to communicate irrefutably to TUCAN HOME as soon as possible, the loss or theft of the Access Codes, as well as any risk of access to them by third parties.


The price that appears indicated at all times next to the product includes VAT but not handling and shipping costs. TUCAN HOME reserves the right to modify said price without prior notice, as well as the elimination of the catalog of products of any element or the introduction of new ones. The handling and shipping costs will be paid by the customer and will be specified in the invoice. The purchased products must be paid after performing the ORDER through one of the selected means of payment that will be detailed in the purchase process, according to the payment conditions of each client. The forms of payment currently available are:

  • Bank transfer to the bank details indicated when placing your order and select this option. It will be appreciated to send the receipt of said transfer to the email, indicating the number of the order to which it refers.
  • We have this service contracted with a virtual TPV contracted to a bank. This POS will accept VISA debit and credit card that are part of the program for secure purchases on the internet called Verified by VISA. You can obtain this exclusive security code for you by requesting it from the bank that issued your card.

The delivery time will be 7 working days since TUCAN HOME, receives the amount of the order. This delivery period is indicative in the purchase process and may depend on the selected form of delivery, which will also be exposed and explained in the purchase process, in the delivery time no incidents will be considered, such as breakage of stock in Factory or supply problems. The delay over this period will not imply the cancellation or reimbursement, nor will it give rise to any compensation when the delay is less than 30 working days. If the delay is greater than 7 days, we will contact you to inform you and give you the option of refund, new delivery date or any alternative product missing at that time.

TUCAN HOME reserves the right to cancel all or part of the orders unilaterally, reimbursing in its case the amount paid by the client, except for the expenses accrued in the order process. In case the merchandise has been sent the user will have to take charge of the complete order. The dispatch of an order to its destination will generate a numbered delivery note of the transport company, which the customer must collect together with the order, this being able to verify that the merchandise that makes up the order is correct and that it is delivered to the same in perfect conditions, since the signing of said delivery note implies the waiver of any subsequent claim regarding the merchandise received. If any defect or error in delivery is detected, it must be indicated on the delivery note itself in order to justify said claim within the time limits established by law. You can report this type of incident to the customer service telephone number 600.436.374 or to the email At the same time, an invoice will be generated for the amount of the order that will be sent to the client with his merchandise or other means in agreement with the client. The range of products offered by TUCAN HOME is guaranteed by brands and manufacturers of recognized quality in the market. But it is also our intention to generate total confidence in our customer service. For this reason we inform you that you can exercise your right to return your order within seven (7) business days, from the date of receipt. If you want to exercise this right, the shipping costs will not be refunded. Likewise, the costs of collection or return by the customer will be your account. It is essential to make the return that the product is in perfect condition, in its original packaging and with the manuals, accessories or promotional gifts included if it is the case. Once the goods have been received in our warehouse, we will proceed to check the status of the same, and will proceed to refund the amount if it proceeds, according to the payment method chosen by the customer when placing his order. For those cases in which the product is defective due to transport or there has been an error in delivery, the return of the affected products will be accepted taking charge of the shipping costs. TUCAN HOME, provided that the customer has communicated this circumstance within seven (7) business days from the date of receipt of the shipment. To make your return, the customer can send an email to or by calling 600.436.374. Regarding the guarantee of the products, it is important to emphasize that all the products supplied by TUCAN HOME are within the normative framework of guarantees of the European Community. If a product purchased from TUCAN HOME is defective, the customer may exercise the warranty certificate of the affected product, under the legally established terms, and for a period of two years from the date of delivery, each manufacturer being able to extend it if so requested. I would like under your responsibility. The guarantee is applied as long as the product is used under normal operating conditions determined by the manufacturer, not considering any use other than that established in the guarantee, TUCAN HOME declines in any case the responsibility derived from the use thereof. An alleged defect will not be covered by the warranty of the product when it has been caused by negligence, blows, use or improper handling, unsuitable tension, improper installation not carried out by a Technical Service or authorized Installer if applicable, nor does it cover materials subject to wear for its normal use. When the use of the guarantee is justified, the repair, replacement of the item, rebate or return will be opted for, in the terms established by law. It must be taken into account that a guarantee will lose its value in the following cases: When it is modified, alters or replaces any of the data of the same or the proof of purchase. When the guaranteed product is handled or repaired without the knowledge of the Technical Service. If you do not have the purchase invoice issued by TUCAN HOME to make use of the guarantee, it is essential to present proof of purchase. In order to exercise this right you can contact us by phone 600.436.374 or by sending an e-mail to the following address


Mesena 19 s.l.. CIF B80565559 Central Office (don not send merchandise here):

Camino Viejo del Cura 138 Bajo B 28055 Madrid. Tel: +34.606.436.374 .

Telephone service hours: Monday to Friday from 9,30 h a 14.30 h. y 15.30 a 17.30 h

Outside of these hours we will collect your messages in our voicemail and by email. We are sorry for the inconvenience that this schedule may cause. Email: (reception of messages 24h) These GENERAL CONDITIONS are governed by Spanish Law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile, provided that the latter is located in the Spanish mainland.